At CS Week Conference 32, executives, vice presidents, managers, management and security implications, multi-generational workforce
directors and all levels of customer service personnel will have issues, and new strategies and technologies for credit and arrears.
the opportunity to benefit from programs designed to enhance the The CS Week Synergy Groups offer attendees a professional,
productivity and effectiveness of key utility personnel. unbiased environment in which to discuss common interests of CS
San Antonio, Texas, will play host to CS Week Conference 32 application users. The groups are designed to allow software users from
from May 19-23, 2008. The conference offers educational workshops around the world to gather and meet the software developers.
presented by industry professionals and three affiliated symposiums: The 2008 Expanding Excellence Awards will honor outstanding
the CS Week College, the CS Week Executive Summit, and the CS contributions and innovations in utility customer service with three
Week Synergy Groups. awards: the best CIS implementation, innovation in extending a legacy
Workshop tracks will encompass the entire customer experience system, and innovation in customer service.
lifecycle: advanced metering infrastructure, meter data management, Three keynote speakers will address attendees: Steve Bartley,
billing, customer contact center, payments, credit and collections, field deputy general manager of CPS Energy, Toody Byrd, a Texas humorist,
customer service, and strategies and management. and former HUD secretary Henry Cisneros.
The CS Week College delivers professional, in-depth, educational Attendees will enjoy several social events, including three exhibit
opportunities in a cost-effective manner for utility management. Among hall receptions and the CS Week Hospitality Suites. On Wednesday
the courses of study are “Business Requirements Gathering and Test- evening, conference goers will be treated to the La Villita Fiesta in
ing—Two Crucial Project Phases,” and “Selecting the Right CIS for My downtown San Antonio. On the final day of CS Week, attendees will
Organization.” CS Week College courses are approved for CPE credit. have an opportunity to win a 2008 Jeep Wrangler. Conference goers
The CS Week Executive Summit is an invitation-only event, will have ample opportunity to visit the exhibit hall and meet with
designed to foster the exchange of ideas and practical solutions for critical sponsors and exhibitors.
business issues. CIOs and vice presidents with customer service and Electric Light & Power is the official sponsoring print
technical expertise will participate in panel discussions and interactive publication for the CS Week Conference. For more information, visit
sessions on topics of concern to utility executives, including data
www.CSweek.org.
A Disciplined Approach to Outage Management
Sonny Zhang – Ballroom dancer, soccer team captain, water color artist,
poet, martial arts enthusiast, outage management solution architect
It’s a rare individual who is equally comfortable wielding an artist’s paintbrush, a software engineer’s keyboard and the black belt of a karate master. This disciplined balance of art and science – right brain and left brain – is characteristic of Sonny Zhang’s unique approach to life’s many opportunities, both personal and professional. And it is this well-rounded clarity, combined with two decades of focused training and experience, that make Sonny one of the industry’s most sought-after resources when it comes to integrated approaches to outage management. Sonny’s unwavering focus on maximizing the effectiveness and responsiveness of every outage management solution he designs and deploys helps Enspiria’s utility clients to exceed their customers’ expectations time and time again.
© 2008 Enspiria Solutions, Inc., an Osmose company.
Real People with Inspired Solutions to Real Problems www.enspiria.com • 303.741.8400
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