Nov|Dec|2007
volume 85|06
40 Turning Energy Efficiency into a Business by Diane Munns, Edison Electric Institute
Five Hiring Mistakes— and How to Avoid Them
by Warren R. Birge, III, Personalysis Corporation
42 The Clean Spark Spread: How Greenhouse Gas Legislation will Impact the Cost of Producing Power by Gregory J. Casas, John S. Rainey and Jeffrey J. Nichols, Greenberg Traurig
FPL Group by Nancy Spring, managing editor
Industry Report 20 2006 Operating Performance Rankings: Turning in Impressive Numbers by Nancy Spring, managing editor
Customer Service, Utility Style 12 Call Center Queue Management Systems
by Penni McLean-Conner, NSTAR
44 Artificial Intelligence Technologies Help Power Plants Weather the Industry’s Sea Change by Peter Spinney, NeuCo, Inc.
The Power of Private Capital—
48 The Coal Supply Equation by Nancy Spring, managing editor
Managing Market Forces
by Joseph Fontana, Ernst & Young LLP
52 The Latest in Wind Forecasting by Patrick Quinlan, Second Wind Inc.
Breaking the Renewables Log Jam
by Larry F. Eisenstat
and Cortney Madea, Dickstein Shapiro LLP
The “Full Monty” of Power Projects
54 The Power of Meter Data Unification and Synchronization of Advanced Metering Infrastructure (Part I) by Maureen Coveney, SAP America Inc.
Perhaps Less is More
by Dan Watkiss, Bracewell & Giuliani
56 Emerging Communication Technologies BPL-enabled smart grids by John J. Joyce, Ambient Corporation
58 Tailor the Bill for a Custom(er) Fit by Jim Delande, StreamServe Inc.
Market Manipulation and FERC: The Value of 36
On-going Compliance Monitoring
by Mark K. Lewis and Damon R. Daniels,
Paul, Hastings, Janofsky & Walker LLP
60 When Differences Build Strength by Jerry Duvall, CS Week
Exclusive C Three Equity Index 38 by the C Three Group
62 C&I Customers: What Do They Really Want From Their Energy Providers? by Joel S. Gilbert, APOGEE Interactive, Inc.
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